Customer Data Integration Software, Hardware, Services and Research Papers

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Surviving and Thriving in the Customer-Driven Age by Oracle Corporation

September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.

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CRM and Social Networking: Engaging the Social Customer by Microsoft

June 2009 - (Free Research) As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

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E-Guide: Data Integration by Oracle Corporation

June 2010 - (Free Research) The SearchSOA.com E-Guide: Data Integration provides an expert overview of the role of data integration in SOA development. It discusses the prominent function of data services platforms (DSPs) in an SOA initiative and offers insight into the seven levels of loose coupling that architects should consider when developing this infrastructure.

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Core Data Services: Basic Components for Establishing Business Value by Pitney Bowes Business Insight

January 2010 - (Free Research) Standardizing data management practices when developing the enterprise architecture lowers risk and increases consistency; Organizational trust in the data simplifies application development. This paper explores how a set of value-added data services can reduce operational costs, increase efficiency and improve the quality of enterprise data.

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