Customer Relationship Management (CRM) | Grid/ Utility Computing | Customer Experience Management (CEM) | Contact Center Management | Mobile Device Management | Customer Service (General) | Interactive Voice Response (IVR/ CTI) | Contact Management | Wireless Technologies and Mobile Computing | Unified Communications / Voice & Data Convergence

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Dimension Data Success Story: Alexander Forbes Service Desk by Dimension Data. July 14, 2010 - (Free Research) Alexander Forbes is an aggressive adopter of technology and requires a professional, effective service desk to provide a high level of support for end users. The cost of doing this in-house is prohibitive. Dimension Data implemented a Service Desk to deliver support for end-user and infrastructure devices. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobilizing CRM for the salesforce on the go by Sybase, Inc. March 31, 2010 - (Free Research) Mobilizing CRM systems automates sales processes, increases productivity and enhances customer service. Sybase Mobile Sales for SAP CRM equips sales professionals with the capabilities they need to view and track opportunities, contacts, leads pipeline activity and more from anywhere, anytime. Read this virtual brochure to learn more. (BROCHURE) VIEW ABSTRACT | GO TO

BlackBerry Java Application Integration Development Guide by BlackBerry June 11, 2010 - (Free Research) Read this development guide to learn step-by-step on how to integrate various applications with BlackBerry Device Software applications. Topics covered include: integrating with BlackBerry Device Software applications, message list, attachments, calendar, and contact list. (EGUIDE) GO TO

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cross-Channel Commerce: The Consumer View by Art Technology Group (ATG) June 07, 2010 - (Free Research) ATG commissioned a survey to taken to learn more about consumer’s purchasing habits across several channels and this report presents the highlights of this study. Continue reading to learn more about how consumers are using multiple channels to purchase products now, whether it is online, mobile devices, in-store, and more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 30, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

SOA Solutions in the Cloud: Delivering IT and Business value using SOASafeguard.com by Ultramatics, Inc. August 09, 2010 - (Free Research) In any progressive systems environment that enables extensive online communication, the tradeoff is increased security risks. Ultramatics SOASafeGuard.com is a new cloud-based development solution that gives businesses the ability to deliver integrated SOA solutions faster, with reduced deployment risk, and greater cost efficiency. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CDW Services: Unified Communications by CDW Corporation January 22, 2009 - (Free Research) Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation February 01, 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing just how valuable, and complex, business data is for the businesses that rely on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Applications Resource Center by Sybase, Inc. June 2010 - (Free Research) Now more than ever, professionals are relying on their mobile devices to work effectively in the field. Here, explore ways to automate sales processes, increase productivity and enhance customer service by taking advantage of SAP Business Suite Applications in the field with Sybase Mobiles Solutions for SAP. Review these resources to learn more. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

Podcast: Developing for the Future - The new trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This podcast will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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